English information

Consultations
Always make an appointment to see your doctor! If you have a preference for a particular doctor, you can ask to see him or her when making the appointment. When you need urgent care, you will be seen by whichever doctor is available.

Do you have more than one problem you want to discuss with the doctor? Please let us know when making the appointment, so we can plan in more time (maximum of 20 minutes).

Telephone consultations
Do you have a simple question? You can ask your doctor by telephone.

Please phone the clinic between 8.00 and 11.00. The doctor will phone you back between 11:00 and 13:00 (between 11:00 and 14:00 on Thursdays).

Please keep your phone nearby. If you miss our call, you will have to make a new appointment.

How to make an appointment
You can make an appointment by phoning the reception, visiting the website or by coming into the clinic. You will be asked to explain your question or complaint briefly, so we can plan the appointments efficiently. (You may of course choose not to share any sensitive information).

Home visits
Are you unable to come to the clinic? For example because you are too ill or (temporarily) disabled? The doctor can make a home visit.

Please note: the doctor does not make home visits for people who do not have time to visit the surgery or have no mode of transportation.

Results
You can phone the clinic after 14.00 for test results. If needed, the doctor will phone you back later to explain further.

Repeat prescriptions
Are you on chronic medication? Have you had a prescription for this medication previously? You can simply ask for a repeat prescription in one of the following ways:

  • Via the website.

  • By phoning us. Please choose option 2 (herhaalmedicatie). If you request your medication before 12.00, you can pick up the medication at the pharmacy the next day after 15.00.

  • If you don't choose an option you will be put through to the assistant who will also be able to help you.

  • Hand in the empty box(es) of your medication to the assistant at reception.

When your doctor is on holiday
During your doctor’s holiday you are welcome to consult one of the other doctors in the clinic.

Please check the website to find out which doctor you have to phone, or phone the ‘dokterstelefoon’: 010 - 420 11 00.

Urgent care during office hours
Do you need urgent care (life threatening) on workdays between 8.00 and 17.00? Phone our clinic and choose option 1 in the phone menu.

You can also directly phone the ‘urgent care line’ of Carnissehuis: 010 - 410 06 61.

Urgent care after office hours
For urgent medical complaints that can’t wait until the next (working) day, please contact Huisartsenpost Zuid, which is located at the Maasstadweg 59 in Rotterdam.

Always make an appointment first by phoning: 010 - 290 98 88

Doctor's assistant
When you phone the clinic, one of the assistants will answer the phone. She arranges appointments to see the doctor, home visits and phone consultations. She can also answer many of your questions (for example, about referrals or prescriptions). You can also phone her to get results of urine or blood tests and to ask for a repeat prescription.

The assistants have their own consultation hours. You can make an appointment with the assistant for:

  • Blood pressure checks

  • Treatment of warts

  • Wound dressings

  • Ear syringing

  • Removal of stitches

  • Urine tests

  • Pap smears

  • Injections: for example vitamin- or contraceptive injections

  • Blood glucose checks

  • Information leaflets

Practice nurses (POH)

The practice nurses that work in our clinic are specially trained to assist the doctors in the treatment of:

  • Diabetes

  • High Blood pressure

  • Lifestyle advice

  • Stop smoking

  • Asthma

  • COPD (chronic lung disease)

  • Help with psychological problems                                   

NIVEL database
Our clinic anonymously collects – as do a lot of other physicians in the Netherlands – health data. The data are collected in the NIVEL primary care database. NIVEL does this by order of the Ministry of Health (VWS) to track the quality of healthcare in the Netherlands. NIVEL uses this data for research only.

For more information visit: https://www.nivel.nl/en/about-nivel

Or ask one of the assistants for more information.

Complaint?
Do you have a complaint? About your doctor, the assistant or the treatment? Please discuss your complaint with your doctor first. You can also use the form on the website or phone the clinic. We will then contact you within 1 week.

Complaint officer
If you can't resolve the issue with your doctor, there is an independent ‘complaints officer’ with whom you can discuss the problem. The ‘complaints officer’ will help you find a solution to your problem or complaint, and/or act as a mediator. Everything you tell the ‘complaints officer’ is confidential. Ask your doctor which ‘complaints officer’ you can contact.

For more information about the complaints procedure, please visit the website or ask one of the assistants.